Cancellations.

This policy applies to direct bookings with Enhance Performance Ltd trading as Training Club Mcr. Service-specific conditions shown before payment form part of your booking, and your statutory rights are unaffected.

One-to-one appointments

You may move or cancel a direct Training Club appointment without charge by giving at least 24 hours’ notice. With less notice, or for a missed appointment, the session may be charged or deducted from a package because the reserved time is unlikely to be filled. We will consider genuine emergencies reasonably.

Classes and programmes

Cancel at least 12 hours before a class to return the credit to your account, subject to the package expiry date. A late cancellation or no-show normally uses the class credit. A programme place may be transferred only where the programme terms allow and sufficient notice is given.

Private hire

Your quote will state the deposit and cancellation schedule. Unless the quote says otherwise: more than 14 days before the booking, payments are refundable less a reasonable non-refundable deposit; 7–14 days before, up to 50% of the total may be retained; less than 7 days before, the full hire charge may be payable. Any retained amount will reflect costs and the likelihood of rebooking.

If we cancel

If Training Club cancels a direct booking and cannot offer a suitable alternative, you may choose a credit or a refund of the affected amount. We are not responsible for an independent coach’s separate booking, but we will help direct you to the correct contact.

Online cooling-off rights

Where UK consumer cancellation rights apply, you normally have 14 days after an online service contract is made to change your mind. If you ask for a service to begin during that period, a proportionate charge may be made for what has already been supplied. The right may end once the service is fully performed with your express agreement. Some dated leisure services may be exempt; any applicable exception will be made clear before payment.

Refund method and timing

Approved refunds are returned to the original payment method. Banks and payment providers control the time taken to display the funds. To request a cancellation or refund, email thetrainingclub.mcr@gmail.com with your name and booking details.