Privacy.

Enhance Performance Ltd, trading as Training Club Mcr, is the controller of personal information collected through this website and services we supply directly. We are registered in England and Wales under company number 10943797 at Annex, 15 Quay Street, Manchester, M3 3HN.

Information we collect

We may collect your name, contact details, enquiry or application answers, selected service, booking and payment status, attendance, member-account information and messages. Where health or accessibility information is genuinely needed for safe delivery, we will request it separately and limit access to those who need it.

Why we use it

• To respond to enquiries and take steps you request before entering a contract.
• To provide coaching, programmes, bookings, facility access and member services under our contract with you.
• To process payments, prevent misuse, keep necessary business records and meet legal obligations.
• To send confirmations and essential service messages.
• With consent where required, to measure website use or send optional marketing.

Providers and sharing

We do not sell personal information. We use service providers only where necessary, which may include OpenAI Sites for website hosting and the current account sign-in, Stripe for payments, Resend for transactional email once activated, and OpenStreetMap for the embedded map. These providers process limited information under their own security and data-protection arrangements. We may also disclose information where legally required or necessary to establish or defend legal claims.

How long we keep information

General enquiries and unsuccessful applications are normally kept for up to 24 months. Active account and booking information is kept while the relationship continues and for a limited period afterwards. Financial and transaction records are normally retained for six years where required for tax, accounting or legal purposes. Information no longer needed is deleted or anonymised.

Your rights

Depending on the circumstances, you may ask for access, correction, deletion, restriction, transfer or objection, and may withdraw consent at any time where consent is the basis for processing. Email thetrainingclub.mcr@gmail.com with “Privacy request” in the subject. You may also complain to the UK Information Commissioner’s Office.

Cookies and analytics

Essential storage is used where necessary for security and core functions. Optional analytics runs only after consent and records limited site-use information without creating an advertising profile. You can change or withdraw your consent using the website’s privacy controls.

Updates

We may update this notice when services or providers change. The date above shows the latest version.